AFTERHOURS
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FAQ
AfterHours Club — Help Centre
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Everything you need to know about ordering, privacy, packaging and The Club. Can't find what you're looking for? Reach out directly.

Browse by Category
01
📦
Orders & Shipping
8 questions
02
🔒
Privacy & Packaging
4 questions
03
Products
4 questions
04
🏆
The Club
5 questions
05
↩️
Returns
4 questions
Orders & Shipping
8 Questions
01
How long does delivery take?+
UK standard delivery typically takes 3-5 working days. All orders are dispatched in plain, unmarked packaging with no indication of contents.
02
Do you ship internationally?+
Yes — we ship worldwide. Delivery times vary by destination. All international orders are dispatched in the same plain, discreet packaging as our UK orders.
03
How will my order appear on my bank statement?+
Your bank statement will show AFTERHOURS CLUB. No product description, no indication of contents — just the store name.
04
Can I track my order?+
Yes — you'll receive a tracking number by email once your order has been dispatched.
05
What payment methods do you accept?+
We accept all major credit and debit cards, Apple Pay, Google Pay and PayPal. All payments are processed securely — we never store your card details.
06
Is my payment information secure?+
Yes. All payments are processed by Stripe or PayPal — two of the world's most trusted payment processors. Your card details are never stored on our servers.
07
What if my order doesn't arrive?+
Your tracking link will give you the most up to date information on your delivery. If your order still hasn't arrived after the expected delivery window for your country, get in touch at hello@afterhoursclub.co and we'll look into it right away.
08
Can I change or cancel my order?+
We'll always do our best to accommodate changes or cancellations before your order is dispatched. Contact us as soon as possible at hello@afterhoursclub.co and we'll do what we can.
Privacy & Packaging
4 Questions
01
Is the packaging really discreet?+
Completely. Every order leaves our warehouse in plain packaging. No branding on the box, no indication of contents. Your business stays yours.
02
What will the sender name say?+
The sender name will show AfterHours Club. There is no product description, no indication of contents — just the company name, which means nothing to anyone who might see your parcel.
03
Do you store my personal data?+
We only store the data necessary to process and deliver your order. We never sell, share or misuse your personal information. Full details are in our Privacy Policy.
04
Will anyone else know what I ordered?+
No. Your order details are entirely private. Our packaging gives no indication of contents and your bank statement will simply show AfterHours Club — nothing more. Your business stays yours.
Products
4 Questions
01
What sizes do you offer?+
We offer S, M and L. A full size guide can be found on each product page.
02
What makes AfterHours Club different to other brands?+
AfterHours Club was built by the community, for the community. We know the frustrations — uninspired design, poor shipping, brands that couldn't care less about the people buying from them. We're here to change all of that, and we're just getting started. Products designed from the ground up, worldwide shipping, and a community worth actually being part of. We're the new faces in the room — and we're here to make some noise. Join The Club.
03
Are your products premium quality?+
Absolutely. We've spent a considerable amount of time testing different materials and quality control. Every detail, every finish. Zero compromises.
04
Will there be more products after Project Midnight?+
Yes — AfterHours Club operates on a drop model. Project Midnight is Drop 001. More drops will follow, each with its own identity. Club members get early access to every drop.
The Club
5 Questions
01
What is The Club?+
The Club is the heart of AfterHours Club — proof that we're more than just a store. It's a free members space where you'll be first to know about every drop, get access to our private Discord server and be part of a community that's genuinely worth belonging to. This is just the beginning.
02
How do I join?+
Simple — sign up on The Club page with your email address or create an account on our site. That's it. You're in.
03
What do I get when I join?+
From the moment you join, you'll be first to know about every drop before the public, and you'll receive an invite to our private Discord server covering drops, events, company news and exclusive voting. Auto-delivery and loyalty points — including birthday bonuses — are also on the way. Watch this space.
04
What is the Discord server?+
Our Discord server is a private space run exclusively by the AHC team. Channels cover drop announcements, events, company news and member voting. A dedicated space for people who are genuinely invested in what we're building.
05
Is The Club free?+
Yes — completely free. Sign up with your email or create an account and you're in. No catch, no commitment.
Returns & Refunds
4 Questions
01
What is your returns policy?+
We accept returns within 14 days of delivery for unopened, unused items in their original packaging. Due to the personal nature of our products, opened items cannot be returned for hygiene reasons.
02
How do I start a return?+
Email hello@afterhoursclub.co within 14 days of receiving your order with your order number. We'll respond within 2 business days with return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery.
03
How long do refunds take?+
Once we receive your return, refunds are processed within 3-5 working days back to your original payment method. Please allow additional time for your bank to process the payment.
04
What if my item arrives damaged?+
Contact us within 48 hours of delivery at hello@afterhoursclub.co with your order number and a photo of the damage. We'll arrange a replacement at no cost to you. If a replacement isn't available, a full refund will be issued.
AHC

Still Have Questions?

Can't find what you're looking for? Reach out directly — we respond to every message personally.