Returns & Refunds
Returns handled simply, discreetly and without fuss. Not sure where you stand? Our returns checker will tell you in three taps.
Our Promise To You
14 Days
Return unopened items within 14 days of delivery. No reason needed.
3 to 5
Your refund is processed within 3 to 5 working days of your return reaching us.
100%
Every return is handled with the same discretion as every order. Always.
Free
If we got it wrong, we cover the cost of sending it back. No cost to you.
Returns Checker
Answer up to three quick questions and we will tell you exactly where you stand and what to do next.
Faulty, damaged or incorrect items are always put right at no cost to you. Unopened items can be returned within 14 days of delivery. Opened items cannot be returned for hygiene reasons unless they are faulty. Email hello@afterhoursclub.co to start a return.
How A Return Works
01
Send your order number to hello@afterhoursclub.co within 14 days of delivery.
02
Within 2 working days, with everything you need to send it back.
03
Unopened, in its original packaging. We recommend a tracked service.
04
Within 3 to 5 working days of your return reaching us.
The Full Policy
Written in plain English, because a returns policy should not need a lawyer to read it.
We want you to be completely happy with your order. If something is not right, we will put it right. Quickly, simply and always discreetly.
Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of the day you receive it, without giving a reason.
To cancel, email hello@afterhoursclub.co with your order number within 14 days of delivery. You then have a further 14 days to send the item back to us.
To be accepted as a change of mind return, items must be:
Once your return reaches us, we will refund you within 3 to 5 working days, to your original payment method. Please allow a little extra time for your bank to show the payment.
If your item arrives faulty, damaged or incorrect, email hello@afterhoursclub.co as soon as you can with:
We will send you a replacement or give you a full refund, whichever you prefer, and we will cover the cost of any return.
Unless the item is faulty, damaged or incorrect, return postage is paid by you. Our returns address is included in the instructions we send when you get in touch.
We recommend using a tracked service, as the item remains your responsibility until it reaches us.
We do not currently offer direct exchanges. If you would like a different size, return your unopened order for a refund and place a new order.
We understand the personal nature of our products. Every return is handled with complete discretion, and any packaging or labels we send you carry no indication of what is inside.
Need Help With A Return?
Get in touch directly. Every return is handled personally and always with complete discretion.