Help Centre
Got Questions. We Have Answers.

Everything you need to know about ordering, privacy, packaging and The Club. Can't find what you're looking for? Reach out directly.

Quick Answers
The Things
People Ask Most.
Is packaging discreet?
Completely plain. No branding. No indication of contents.
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Do you ship worldwide?
Yes. We ship internationally from day one.
Is The Club free?
Yes. Free to join. Free forever. No catch.
When does Project Midnight launch?
Coming soon. Join The Club to be first to know.
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01
Orders & Shipping
01
How long does delivery take?

UK standard delivery typically takes 3 to 5 working days. All orders are dispatched in plain, unmarked packaging with no indication of contents.

Do you ship internationally?

Yes. We ship worldwide. Delivery times vary by destination. All international orders are dispatched in the same plain, discreet packaging as our UK orders.

How will my order appear on my bank statement?

Your bank statement will show AFTERHOURS CLUB. No product description, no indication of contents. Just the store name.

Can I track my order?

Yes. You will receive a tracking number by email once your order has been dispatched.

What payment methods do you accept?

We accept all major credit and debit cards, Apple Pay, Google Pay and PayPal. All payments are processed securely. We never store your card details.

What if my order does not arrive?

Your tracking link will have the most up to date information. If your order still has not arrived after the expected delivery window, get in touch at hello@afterhoursclub.co and we will look into it straight away.

Can I change or cancel my order?

We will always do our best to accommodate changes or cancellations before your order is dispatched. Contact us as soon as possible at hello@afterhoursclub.co.

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02
Privacy & Packaging
02
Is the packaging really discreet?

Completely. Every order leaves in plain packaging. No branding on the box, no indication of contents. Your business stays yours.

What will the sender name say?

The sender name will show AfterHours Club. There is no product description, no indication of contents. Just the company name, which means nothing to anyone who might see your parcel.

Do you store my personal data?

We only store the data necessary to process and deliver your order. We never sell, share or misuse your personal information. Full details are in our Privacy Policy.

Will anyone else know what I ordered?

No. Your order details are entirely private. Our packaging gives no indication of contents and your bank statement will simply show AfterHours Club. Nothing more.

03
Products
03
What is Project Midnight?

Project Midnight is the debut drop from AfterHours Club. A premium adult diaper designed from the ground up with a bold deep space aesthetic, 8,500ml absorbency, 3D pearl embossed top sheet, a star wetness indicator and four strong tapes. Available in Small, Medium and Large.

What sizes do you offer?

Project Midnight is available in Small, Medium and Large. A full size guide will be available on the product page when the drop goes live.

When is Project Midnight launching?

Very soon. Join The Club to be the first to know the moment it drops. Members are always notified before anyone else.

Are your products premium quality?

Yes. We have spent considerable time testing materials, construction and quality control. Every detail considered, every finish deliberate. Zero compromises.

Will there be more products after Project Midnight?

Yes. AfterHours Club operates on a drop model. Project Midnight is Drop 001. More drops will follow, each with its own identity. Club members get notified first.

04
The Club
04
What is The Club?

The Club is the membership at the heart of AfterHours Club. It is free, it is private and it is where you will be first to know about every drop. A loyalty points and rewards system is also on the way for members.

How do I join?

Simply create an account on our site. That is it. You are in from the moment you sign up. No separate form, no commitment, no catch.

What do I get as a member?

Drop notifications before the public, access to our private community and the ability to vote on and influence future drops. A loyalty points and rewards system is coming soon — members will hear about it first.

Is The Club free?

Yes. Completely free, always. No subscription, no hidden fees, no catch.

Can I cancel my membership?

Since there is no subscription or payment involved, there is nothing to cancel. If you want to leave, simply delete your account from your account settings page.

05
Returns & Refunds
05
What is your returns policy?

We accept returns within 14 days of delivery for unopened, unused items in their original packaging. Due to the personal nature of our products, opened items cannot be returned for hygiene reasons.

How do I start a return?

Email hello@afterhoursclub.co within 14 days of receiving your order with your order number. We will respond within 2 business days with return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

How long do refunds take?

Once we receive your return, refunds are processed within 3 to 5 working days back to your original payment method. Please allow additional time for your bank to process the payment.

What if my item arrives damaged?

Contact us within 48 hours of delivery at hello@afterhoursclub.co with your order number and a photo of the damage. We will arrange a replacement at no cost to you. If a replacement is not available, a full refund will be issued.

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We Respond To Everything.

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