The Deal.No Small Print.

01About Us

These terms apply to every order placed on afterhoursclub.co. The website is run by AfterHours Club Ltd, a company registered in England and Wales under company number 17138332. Our registered office is 61 Bridge Street, Kington, HR5 3DJ.

You can contact us at any time at hello@afterhoursclub.co. When we say we, us or our, we mean AfterHours Club Ltd. When we say you, we mean the person placing the order.

These terms are for customers buying for their own personal use. Please read them before you order. By placing an order, you agree to them.

02Using Our Website

• You must be 18 or over to create an account or place an order.
• If you create an account, keep your password private. You are responsible for anything done through your account, so tell us straight away if you think someone else has access.
• We may suspend or close an account that is used fraudulently or to break these terms.
• Everything on this website, including our name, logo, designs, images and words, belongs to us. Please do not copy or reuse it without our written permission.

03Your Order

• When you place an order, we email to confirm we have received it. This is not yet our acceptance of your order.
• Our contract with you begins when we email to confirm your order has been dispatched.
• We may decline an order, for example if an item is out of stock, if we cannot deliver to your address, or if there is an obvious error in the price or description. If we decline an order after taking payment, we refund you in full straight away.
• Please check your order before you pay. If you spot a mistake, email us as soon as you can and we will do our best to correct it before it is dispatched.

04Prices And Payment

• Prices are shown in pounds sterling and include VAT where it applies.
• Delivery charges depend on the option you choose and are always shown at checkout before you pay.
• If a price on our website is clearly wrong, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.
• We accept card payments, Apple Pay, Google Pay and PayPal. Card payments are processed securely by Stripe, and PayPal payments by PayPal. We never see or store your full card details.
• Payment is taken when you place your order.
• Discount codes come with their own conditions, which we show when we offer them. They cannot be exchanged for cash.

05Delivery

• We deliver within the UK and to selected countries worldwide. The delivery options and charges for your address are shown at checkout.
• Delivery times are estimates. UK orders typically arrive within 3 to 5 working days of dispatch. If your order has not arrived within 30 days, you can cancel it for a full refund.
• Every order is sent in plain, unmarked packaging, with no branding and no indication of what is inside.
• Your order becomes your responsibility once it has been delivered to the address you gave us. It becomes yours to keep once we have received full payment.
• If a parcel comes back to us undelivered, we will contact you to arrange delivery again, which may carry an extra charge, or to refund you.

Ordering from outside the UK? Your country may charge import duties, taxes or customs fees. These are paid by the person receiving the parcel and are not included in our prices. International parcels travel with a customs declaration describing the contents, as the law requires, and customs officers may open parcels for inspection. This is outside our control.

06Your Right To Cancel

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of the day you receive it, without giving a reason.

• Our products are sealed for hygiene reasons. Once the seal or packaging has been opened, the right to cancel no longer applies, unless the item is faulty.
• To cancel, email hello@afterhoursclub.co with your order number within 14 days of delivery. You then have a further 14 days to send the item back to us.
• Once your return reaches us, we refund you within 3 to 5 working days, to your original payment method. We refund the full price of the item plus the standard delivery charge you paid.
• The cost of sending the item back is yours, unless it is faulty, damaged or incorrect.

Full details, including our returns checker, are in our Returns Policy.

07Faulty Items And Your Rights

The law requires our products to be as described, fit for purpose and of satisfactory quality.

• If an item arrives faulty, damaged or incorrect, email us with your order number, a short description of the issue and a photo of the item. We will send you a replacement or give you a full refund, whichever you prefer, and we will cover the cost of any return.
• Under the Consumer Rights Act 2015, you have 30 days from delivery to reject a faulty item for a full refund. After that, you may still be entitled to a repair, a replacement or a refund, depending on the fault.
• Please use our products as described on the packaging.

Nothing in these terms affects your legal rights. For independent advice, contact Citizens Advice.

08The Club

• Creating an account makes you a member of The Club. Membership is free.
• Club benefits may change over time. Any rewards or points scheme will come with its own terms, which we will publish before it launches.
• We only send marketing emails if you choose to receive them, and every email includes a way to unsubscribe.
• You can ask us to close your account at any time by emailing hello@afterhoursclub.co.

09Our Liability

• If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care. Loss is foreseeable if it is obvious it would happen, or if both of us knew it might happen when the contract was made.
• We do not exclude or limit our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud, and breach of your legal rights as a consumer.
• Our products are for personal use only, so we are not responsible for any business losses.

10Your Information

We only use your personal information as set out in our Privacy Policy. Our Cookie Policy explains how we use cookies and how you can change your choices.

11Events Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, courier disruption or strikes. If this happens, we will let you know as soon as possible. If the delay is significant, you can cancel your order for a full refund.

12Changes To These Terms

We may update these terms from time to time. The version shown on this page when you place your order is the one that applies to that order.

13Complaints And The Law

• If you are unhappy with anything, email hello@afterhoursclub.co. We reply to every message personally and will always try to put things right.
• These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
• If any part of these terms is found to be unenforceable, the rest of the terms still apply.